View the End User License Agreement

The most likely explanation is that  you mistyped your email address or perhaps supplied an alternate email address that you have not checked. 

Unfortunately, the e-commerce provider (SendOwl) does not require putting in your email address a second time, and mistakes do happen. When an email bounces, SendOwl notifies me--but what if the email address you supplied is a valid one for somebody else? I would not be notified. And even if I am notified, I might or might not be able to figure out your correct  email address to let you know.

So if this happens to you, please message  me right away through the contact form so we can correct the problem. If you don't receive the  receipt email within a few minutes of your purchase (the download email may take 10 minutes or so, especially for the locked version) then something is wrong.

Are you in the European Union or the UK? My e-commerce settings block transactions from EU and UK countries due to issues with collecting and remitting VAT. If you are not in the EU or UK, I don't know what to say is the problem. Either way, contact me, and we can very likely complete the transaction manually if necessary. Don't hesitate; I want to serve you!

Yes. During the transaction process, at the screen where you enter your email address, look for the little icon that looks like a wrapped gift. Click it to show a field for entering the recipient's email address. The purchase receipt will come to your addres; the download email will go to the recipient's address.

One user reported not being able to see the gift icon on his Mac, but it appeared as expected on his phone or on a Windows computer.  So if you can't see the gift icon on the email entry screen, try another browser if you have a second one, or try another device.

Most likey, you simply haven't yet viewed a page containing them. Not every page contains comments. The first diagram with comments is Matthew 2:17-18. It is also possible that your viewer does not display them. See the FAQ about best hardware and software for viewing.

In Adobe Acrobat, you must first select the option under the edit menu "Take a Snapshot," (show a screen snip) then copy the portion of the page that you want. This will cause the copy command (via either the standard keystroke for your operating system or selecting "Copy" from the menu) to create a graphic of the selected portion of the page rather than copying the actual text and line objects, which the destination program would not know how to arrange on its page. PDF readers other than Adobe Acrobat presumably provide a similar function; consult the documentation for your reader software (but note that Adobe Acrobat is highly recommended).

In my experience, the diagrams are best viewed on a desktop or laptop computer rather than a tablet or a phone. Perhaps the operating system is more a factor than the type of device: Windows and the MacOS are likely better than Android or IOS (I have not attempted the latter two).

Full-featured viewer software designed specifically for PDFs such as Adobe Acrobat Reader should provide full functionality of the navigation bookmark pane on the left and the comments pane on the right. More generic viewers will likely lack the full range of features necessary for optimal use (though users have reported that some internet browsers do seem to work adequately). 

One user reported having trouble with Adobe Acrobat Touch pre-installed on his new computer. Acrobat Reader is available free of charge, so if you have trouble gaining full functionality, I would suggest making sure that you are using the latest version of that reader as your first step. 

Within Acrobat Reader, you may need to poke around to discover how to show the navigation pane (bookmarks) and the comments pane. The former is activated by a bookmark icon along the left edge of the screen; the latter via the comment tool along the right edge. The comments pane may take a while to display after clicking its icon, due to the large size of the file and the large number of comments.

My apology for this setup error on my part! I discovered it in late March, 2020 and immediately uploaded a corrected file. You should have received an email informing you of the update to correct this problem.

If you still need help with this and can no longer locate your original download link to re-download, check this support page for how to recover that link. If all else fails, contact me for further support.

The Adobe Acrobat Reader includes a pretty good set of markup tools: lines, yellow-highlighting, various colors of shading, sticky notes, and textboxes. Files can be saved with these additions so that they become permanent.

These tools are available by selecting the "Comment" tool, usually located on the vertical toolbar on the right side of the program window. Once you select the Comment tool, an additional toolbar appears across the top of the screen.

Yellow highlighting can be applied to text within a diagram. To apply shading, select the rectangle drawing object, then set its color and transparency/opacity as desired. Once you've created a shading box to your satisfaction, you can then copy, paste, drag, and resize it without having to go through all the steps to create another one.

Yes, you can print a range of pages to a PDF file, but as far as I can see, the marginal annotations will not be present in the "printed" file. 

If you have access to PDF editing software, you can extract pages to a separate PDF if, for example, you need a smaller file for some narrower study you may be doing. Note, though, that the license terms require you to include the End User License Agreement in any such file you might print or extract.

If you do not have access to PDF editing software, you will likely find free online PDF utilities that will perform the extraction for you. I have not investigated the available options and therefore have no recommendations to offer.

If you still have access to the email address you used for your order, you can click here to have the order email resent.

If you no longer have access to that email address, contact me, giving me your name and if possible the email address you used for your order. Assuming that I can locate your order, I will be able to send the download link to your new email address.

The diagrams do not currently exist in print form, but I am exploring the possibility with a print publisher. Customer input is welcome via the contact form on the home page. For further information, see the Sentence Diagrams page.

The diagrams file contains a "How-To" article in its back matter. A How-To video series is also under development at YouTube; a link to this series appears on the Resources page of this site. For further help and discussion you might want to check out my Facebook group on Greek NT Diagramming. We'd love to have you join if you like what you see. 

Message me using the contact form on the home page.